Care and Feeding of Your WordPress Site

WordPress Maintenance that just WORKS.

Everybody knows you SHOULD maintain your WP site, but just like that “every 3,000 miles” thing… it doesn’t always take top priority.

We will keep your site happy and healthy by doing all this work for you. Automatically, on-time, every time.

Unlimited Support & Updates

Yep, we said unlimited. Why? Because we value simplicity. Our goal is to have lifelong partners, not monthly subscribers. So to that end, if it falls within our scope of services, we’ll just do it. It’s that simple. Now of course, there are a some guidelines we have to stick to, but we think you’ll find it all very reasonable.

Peace of mind

When it comes down to it, we just want to take on some of the things that bog you down. You don’t have time to mess with plugin updates, or checking to make sure the newest WP version works with your site. Let us deal with it, and put your time into doing what you do — making your business succeed.

Frequently Asked Questions

Here is where we cover the basics. If you need more detailed info, head on down to the bottom of the page and give us a shout. We’re happy to answer the less-frequently asked questions.

Does unlimited REALLY mean unlimited?

Unlimited really means unlimited, so long as the request falls within our scope of services. Anything maintenance related (plugin updates, WP updates, firewall monitoring, malware protection, backups and restoration) really is unlimited. We will also do content updates (changing words, pictures, etc) that doesn’t involve building new sections of the site, and we will do development related tasks that we estimate at less than one hour to complete. All tasks in our unlimited scope must allow for a minimum 3 business day lead time.

Alright, so we see that there’s a limit. What about things outside the scope?

Good question. First, we’ll do everything we can to keep things in the scope. But when we can’t, we’ll provide both a time and cost estimate to complete the task. We won’t do anything until it’s approved. These tasks can range from small development items (new functionalities), to custom plugins, to full-scale redesign and rebuilds.

How do you handle nightly backups?

Very carefully. We store backups for 10 days on a rolling basis. You can download your backups at any time, but we do keep them safe for 10 days. At any point, you can request a backup to be restored and we’ll take care of it for you.

Who’s watching my site?

Well at the risk of sounding creepy, lots of us are. We use a combination of human monitoring (occasionally checking all the sites we care for by hand), and automated ping monitoring to alert us to downtime. Alerts are broadcasted to our entire team, so that each one can be investigated and dealt with. We also put a set of security features in place to harden the site against harm, and we are constantly updating our methods and procedures to stay ahead of the bad guys.

What sort of updates do you do?

The key component to keeping a WP site safe is keeping it updated. We update WordPress at every version release, and we do a weekly check of all of your site plugins and update those as well. Not only that, but we run a set of tests to make sure that each update is successful and that your site is running as good or better than before.

What else?

We do a  basic set of performance tests and speed optimizations. We run an algorithm that automatically optimizes your images on the fly, we use various kinds of minification and compression to make sure your site is always cruising along as fast as it can.

Are there any contracts?

No contracts – it’s a monthly service which you can cancel at anytime. Payments are run (credit card only, no invoicing options) at the same day of signup, and cover the following month. Cancelled accounts will not be refunded, and will simply expire at the end of the current month.

Who are you, and why should I trust you with my site?

We’re a team of WordPress professionals with enough years of experience to know what we’re doing. All of us have been around since before WP 3.0, and at various points in our careers, we’ve each done work for some of the largest brands in the world. We know our stuff.

Do you offer hosting?

Yes! Not just that, but it’s included in all plans. We offer high-powered, high-performance managed WordPress hosting through one of our trusted partners. However, we also recognize that many of our clients already have great relationships with their existing hosting provider. If you don’t want to change hosts, we can still do everything else as an added service. That said, if you’re looking for a new host, just submit a ticket and we’ll be glad to get your site migrated. The only thing we don’t handle is your email – you’re on your own with email hosting, either through Google Apps, or some other service.

What if I need a redesign or a rebuild?

Let us know! Of course it’s not considered ‘maintenance’, but either through our parent company (Overtime Media LLC), or one of our Agency Partners, we can offer just about any website service you need – Design, Development, Copywriting, SEO… you name it, we’ve got you covered.

Where can I find the fine print?

All the mind-numbing details can be found on our Fine Print page.

What if I have more questions before I sign up?

Just ask. The best way to get into our support system is to email us at — we’ll answer any questions you have before sign up, and after. We want to make sure that our service is valuable to you, so just ask – we’re happy to help guide you and we’re confident that you’ll find that WP Care and Feeding is the best thing you can do for the long-term happiness of your WP site.

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